About Us
Services
Careers
The Private Equity PodcastPrivate Equity ResourcesWork For Us
About Us
Services
Careers
The Private Equity PodcastPrivate Equity ResourcesWork For Us

Service Manager

November 23, 2025

Location :

New York

Salary :

180,000

Sector:

HVAC Services

Share this Job

THE PORTFOLIO COMPANY

This portfolio company is a growing service provider in the commercial HVAC sector, with a particular focus on monitoring and servicing boilers for apartment buildings. Operating across three divisions, the service division is the second largest, generating approximately $7M in revenue within a broader business expected to exceed $60M by the end of 2025. The company serves general contractors and property owners through a B2B model. Leadership is hands-on, with the founder actively involved in the business, and the organization remains non-union. While there is no set timeline for an exit, the business has experienced significant growth from $15M to $50M in just two years and continues to scale.

THE CULTURE

The company is dynamic, detail-oriented, and highly responsive. The leadership values accountability, strong organizational systems, and cross-functional collaboration. With an ERP system recently implemented and proprietary technology that predicts equipment failures, the business is committed to innovation, high service standards, and continuous improvement. The Director of Service must be comfortable being on the ground and hands-on while improving structure and operational workflows.

VISION

What does success look like in this role?

  • KPIs are tracked, measured, and improved across the service division.

  • Workflow management is structured and consistently followed.

  • Customer satisfaction scores improve due to proactive service and operational discipline.

  • Proposals and project timelines are significantly accelerated.

THE ROLE

The Director of Service will be responsible for:

  • Managing, mentoring, and developing the Service division team—both office and field staff.

  • Driving collaboration across departments such as Installations, Controls, Finance, and HR.

  • Growing revenue through service contracts, service jobs, and repair projects.

  • Acting as the primary point of contact for key accounts and enhancing customer satisfaction.

  • Overseeing and approving contract negotiations, proposals, and credit exposure.

  • Recruiting and training new field and office personnel to support growth.

  • Maintaining 24/7 departmental coverage with flexible scheduling, particularly during heating season.

KEY SELLING POINTS OF THE ROLE

  • Implemented ERP platform (BuildOps) supports streamlined operations.

  • Rapidly growing business with revenue increasing from $15M to $50M in two years.

  • High-performing proprietary technology allows predictive service for client boilers.

  • Owner-operated with a flat, agile organizational structure.

KEY CHALLENGES FOR THE ROLE

  • Existing workflows are not being followed consistently.

  • Onboarding data and processes are underdeveloped.

  • Sales representatives are not properly managed.

  • Proposal generation and delivery times are slow and need acceleration.

YOUR BACKGROUND

Successful candidates will demonstrate:

  • Extensive experience in commercial HVAC or boiler systems.

  • Proven operational leadership of service divisions with at least $10M in revenue.

  • Experience managing teams of 30+ individuals.

  • Strong knowledge of KPIs and workflow optimization.

  • Technical expertise in heating and hot water systems.

  • P&L management experience and ability to make data-driven decisions.

  • Proven success in client management and contract negotiations.

  • Project management capabilities.

YOUR CHARACTERISTICS

  • Detail-oriented and well-organized.

  • Operationally hands-on and ready to lead from the ground up.

  • High ownership mentality with a strong service ethic.

  • Strong communicator with a structured mindset.

LOCATION

Lower Westchester County, just outside of New York City.

COMPENSATION PACKAGE

Basic Salary: $180,000–$225,000
Bonus: $20,000
Equity: Not applicable
401k: To be confirmed
Healthcare: To be confirmed

Raw Selection is an executive search firm working exclusively with Private Equity firms and their portfolio companies across Europe & North America.

Are you subscribed to the Private Equity Podcast?
https://www.raw-selection.com/the-private-equity-podcast/

Are you subscribed to the Private Equity YouTube channel?
https://www.youtube.com/channel/UC0_Wj_ni8VvTOXtehwMznqA

Are you part of our communities?
https://www.raw-selection.com/communities/

Apply for this job