THE PORTFOLIO COMPANY
This portfolio company operates in the high-end residential window and door industry. Established in 2012 and acquired in 2021, the company provides custom end-to-end services—from measurement and fabrication to installation. Serving homeowners, builders, architects, and designers across the Scottsdale/Phoenix area, the business has experienced recent leadership and operational challenges. Despite a temporary downturn in performance, the company is well-positioned for recovery and long-term growth through strategic sales, marketing, and service enhancements.
THE PRIVATE EQUITY FIRM
The Private Equity firm is based in Texas and focuses on investing in services, healthcare, distribution, manufacturing, and techenabled businesses. Employing a buy-and-build strategy, the firm targets companies with EBITDA between $2M and $10M. With over a century of collective experience, the team has a proven track record of scaling and exiting middle-market companies. The firm fosters operational autonomy, trusting portfolio leaders to deliver results with minimal oversight through weekly KPI calls and quarterly board meetings.
THE CULTURE
The culture at this portfolio company is in transition. While the team is experienced and committed, there is a recognized need to evolve towards a more customer-first mindset. Moving away from reactive operations, the focus is on fostering proactive service, increased accountability, and a collegiate, high-performance environment. The leadership seeks a hands-on, customer-engaged GM who will inspire excellence, instill ownership, and drive cultural transformation.
VISION
•Re-establishing and strengthening long-term relationships with high-end homeowners, builders, architects, and designers.
•Implementing data-driven decision-making across the organization.
•Developing and executing a proactive sales and marketing strategy that includes PPC, TV, and digital efforts.
•Reinforcing a culture of elite, white-glove customer service.
•Achieving $10M in revenue and $1M–$1.3M in EBITDA by December 2026.
•Creating a culture of coaching, accountability, and excellence.
•Driving operational and marketing improvements, including rebuilding SEO and improving job completion standards.
THE ROLE
The day-to-day role for this position will include the following tasks:
•Full P&L ownership and performance accountability.
•Leading and executing cultural and operational transformation.
•Driving new business development and customer engagement.
•Rebuilding and overseeing the SEO and marketing strategies.
•Ensuring 100% job completion and high-quality service delivery.
•Managing and developing a 15-person team across sales, installation, service coordination, and customer service.
•Coaching the team to deliver improved outcomes and uphold elite service standards.
KEY SELLING POINTS OF THE ROLE
Largest window and door showroom in the Scottsdale area.
Consistently strong online reviews and reputation.
Access to a wealthy and established customer base.
Longstanding vendor relationships and brand equity.
Opportunity to lead a well-established company through its turnaround and growth journey. Full autonomy to build a high-performing, customer-first culture.
KEY CHALLENGES FOR THE ROLE
Reversing prior operational and leadership missteps.
Rebuilding the SEO presence and modernizing the marketing engine.
Driving organizational alignment and accountability across departments.
Completing unfinished jobs and increasing service standards.
Transforming the team into a proactive, customer-centric unit.
Hiring and replacing underperforming roles, such as customer service.
YOUR BACKGROUND
The successful individual will be able to demonstrate experience in the following:
•At least 7 years of experience in high-end residential construction or luxury home services (e.g., HVAC, roofing, flooring, orbuilding products).
•Strong understanding of consultative selling and installation services.
•Demonstrated leadership experience with full P&L responsibility.
•Proven track record in sales, marketing, and operational improvement.
•Experience working with or serving luxury clientele.
•Familiarity with high-temperature climates and the associated building product needs.
•Strong sales acumen with the ability to drive lead generation strategy.
•Willingness to obtain an AZROC license if not already held.
YOUR CHARACTERISTICS
The successful individual will display the following characteristics:
Communicates with confidence and clarity.
Coaches and leads with discipline and empathy.
Takes full ownership and follows through on commitments.
Highly engaged and visible team leader.
Hands-on, customer-focused, and solutions-oriented.
LOCATION
Scottsdale, Arizona (relocation considered for the right candidate).
COMPENSATION PACKAGE
Basic Salary: $120,000–$150,000
Bonus: Quarterly Bonus – 10% of EBITDA Growth (Target OTE: $200,000) Equity: None
401k: Yes
Healthcare: Full coverage for employee and family (Medical, Dental, Vision)
Additional: $2,000 Car Allowance, $2,000 AZROC License Support or $4,000/month with license
Raw Selection is an executive search firm working exclusively with Private Equity firms and their portfolio companies across Europe & North America.
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