Director of Service

May 16, 2025

Location :

Mount Vernon

Salary :

225,000

Sector:

Industrial Services, HVAC Services

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Jack Burns

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THE COMPANY
The company is a rapidly growing, service-focused mechanical contractor, delivering reliability and efficiency
through advanced proprietary monitoring systems. Operating across three divisions with projected revenues
exceeding $50 million for 2025, it combines long-term strategic vision with a strong operational backbone. The
Service division is the second-largest division and is pivotal to the company’s ongoing growth

THE CULTURE
The company promotes a hands-on, fast-paced environment where leadership and accountability are essential.
There is a focus on proactive problem-solving, cross-department collaboration, and continuous improvement.
Leadership values include professionalism, emotional intelligence, and calm decision-making under pressure.

VISION
What does success look like in this role?
·        Establishing reliable and efficient service operations.
·        Driving retention of 98–99% of service agreements.
·        Structuring KPIs, improving processes, and enhancing data accuracy via ERP systems.
·        Enabling field teams through training, structure, and leadership.
·        Becoming the long-term solution after a period of leadership instability.

THE ROLE
The day-to-day role for this position will include the following tasks:
·        Full P&L ownership of the Service division.
·        Managing, recruiting, and developing field and office service staff.
·        Driving revenue through service contracts and repair projects.
·        Ensuring emergency responsiveness and service reliability.
·        Coordinating cross-functionally with other departments.
·        Leading continuous improvements and ERP utilization.

KEY SELLING POINTS OF THE ROLE
·        Leading a high-visibility division in a high-growth environment.
·        Recent implementation of ERP (BuildOps) for process efficiency.
·        Owner-operated firm with strong growth and a tech-forward culture.
·        Advanced monitoring system enhances client experience.

KEY CHALLENGES FOR THE ROLE
·        High seasonal service demand (especially in winter).
·        24/7 operational responsibility with after-hours demands.
·        Rebuilding division leadership after previous turnover.
·        High expectations for infrastructure development and performance.

YOUR BACKGROUND
The successful individual will be able to demonstrate experience in the following:
·        10+ years in HVAC or mechanical contracting service operations.
·        Leadership of $10M+ service revenue operations.
·        Strong technical expertise in boilers and heating systems.
·        ERP and KPI implementation experience.
·        P&L responsibility and strong team leadership history.
·        Experience in the NYC metro or similar environment.

YOUR CHARACTERISTICS
The successful individual will display the following characteristics:
·        Hands-on, solutions-driven leadership.
·        High emotional intelligence and calmness under pressure.
·        Strong team-builder and motivator.
·        Client-focused and capable of leading performance improvement initiatives.

LOCATION
NorthEast, US

COMPENSATION PACKAGE
Basic Salary: $225,000–$230,000
Bonus Package: Up to 25%
Equity: Not disclosed
401k: Included
Healthcare: Included

Raw Selection is an executive search firm working exclusively with Private Equity firms and their portfolio
companies across Europe & North America.

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