THE REASON FOR THE SEARCH

The Atlanta branch of Anytime Heating Cooling & Plumbing had been underperforming significantly following leadership instability. After the founder exited, the business suffered from high turnover, weak management, a deteriorating culture, and declining performance—ultimately running 30% down year-on-year.

The most recent GM relocated to Florida, leaving the branch without on-site leadership and resulting in poor accountability, weak technician performance, and lack of process discipline. Granite Comfort needed an on-the-ground operator who could stabilise operations, rebuild trust, develop the management layer, and restore growth.

John brought the precise experience required for this turnaround.

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THE PRIVATE EQUITY FIRM

Tiger Infrastructure Partners, is one of the fastest-growing residential services platforms in the U.S. With 19 acquisitions, $132M TTM revenue, and a clear 2026 vision to exceed $250M+, the firm is executing a disciplined buy-and-build strategy supported by operational standardisation, the EASE Comfort subscription model, and market expansion across strategic states.

Local GMs operate with high autonomy, full P&L responsibility, and direct influence on branch-level growth.

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THE PORTFOLIO COMPANY

Anytime Heating Cooling & Plumbing, acquired in 2022, is a residential HVAC and plumbing provider in Atlanta. Originally a virtual business under the founder, the branch is transitioning into a traditional in-person operating model, with new office and warehouse facilities in place. Now generating $7–9M revenue, the business has strong potential but requires cultural stabilisation, improved technician quality, and stronger leadership to realise its growth objectives.

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THE SEARCH REQUIREMENTS

Granite needed a GM who could:

• Lead a full $10M+ P&L

• Execute turnarounds in residential HVAC branches

• Build and stabilise culture

• Recruit, coach, and develop field and office teams

• Implement processes and KPIs

• Execute ServiceTitan-driven operating rhythm

• Grow both HVAC and plumbing services

• Restore brand presence in the Atlanta market

• Expand maintenance agreement programs

• Operate in a lean, hands-on environment

M&A exposure was a plus, but operational turnaround expertise was essential.

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THOUGHTS ON THE CANDIDATE

John is an outstanding match for Granite Comfort and one of the strongest HVAC GM profiles we have represented for a turnaround mandate.

Why John is the Ideal Fit

1. Turnaround Experience Aligned to Current Pain Points
John has revived branches suffering from low morale, high turnover, poor processes, and weak leadership—exactly what Atlanta is facing. He has rebuilt accountability, stabilised teams, lifted average tickets, corrected sales–ops handoff issues, and restored profitability.

2. ServiceTitan & Process Standardisation Expertise
With two prior implementations, John understands how to build workflows, pricebooks, KPI dashboards, consignment controls, and dispatching systems—aligned perfectly with Granite’s “Granite Way” operating model.

3. Culture Rebuilder
He brings high EQ, steady leadership, and servant-leader principles. He has replaced toxic personnel, coached teams back to performance, and built traditional in-person culture after remote/virtual environments—mirroring Anytime’s journey.

4. Perfect P&L Scale & Growth Fit
John has run branches in the $7M–$10M+ range and driven EBITDA improvements (0% → 11%). He has added new service lines and grown maintenance agreements, directly aligning with Granite’s goals.

5. M&A & Integration Upside
John has supported acquisitions, aligned processes, and integrated teams—valuable for Granite’s future tuck-ins.

6. Cultural Fit for Granite & the COO
Steady, pragmatic, structured, accountable, servant leader—John is precisely the leadership profile the COO requested.

We are extremely confident in this appointment. John brings the exact turnaround expertise, cultural leadership, and operational discipline required to stabilise and grow the Atlanta branch while positioning it for Granite’s broader 2026 platform goals.

Mohammed Vali, Principal, Raw Selection